Reference

tanduktoto Privacy Policy for Your Account

tanduktoto Privacy Policy explains how we collect, use and protect the account details connected with your lobby access, including wallet records for DANA, OVO, GoPay and QRIS.

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HELP WITH DATA

Get Privacy Help Beside Your Account

A clear contact path helps when your account record, wallet reference or device entry needs checking. Start from the support route beside the cashier path and include the phone number on your account, the payment rail involved and the date of the event. We use only the details needed to locate your request, and we ask you not to send a password or full wallet credentials. If access is restricted, our response will reflect that eligibility depends on local law.

Team online

Account request

Ask us to locate your tanduktoto account record by sharing your registered phone number and the specific Privacy Policy request. We can then check the account path without asking you to disclose a password or wallet PIN.

Wallet record

For a DANA, OVO, GoPay or QRIS query, provide the payment name, transaction reference and date shown in your receipt. Those details help us separate a wallet status question from unrelated account data.

Device access

If a mobile sign-in creates an unfamiliar device entry, tell us the device type and approximate sign-in time. We can review the account event, explain the record and help you secure the account path.

OUR DATA PRACTICE

What We Do With Your Privacy Choices

Privacy work is part of the account flow, not a separate promise hidden from the cashier.

Account details

We handle the phone number and account details you submit to create or verify access. These details help us connect your login with the correct lobby and respond when you ask for a record change.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be stored with your account event. We use it to trace a cashier request, reconcile status and answer a payment-related data request.

Cookies

Our browser cookies can retain a session setting and help the account page load as expected. You can manage cookies through your browser controls, although clearing them may require another phone verification.

Security events

Sign-in time, device type and related account events help us identify access that does not look familiar. If you report a concern, we compare those records with your account details before discussing the event.

Retention

We keep account and transaction references only for the period needed for account operation, security checks and legal duties. When a record is no longer needed for those purposes, our handling process removes or separates it.

Your request

You can ask about access, correction or removal by using the support route beside the account and stating the exact record involved. We may verify ownership through your registered phone number before making a change.

Privacy Policy Answers for Indonesia

These Privacy Policy answers focus on the account questions you are most likely to ask before opening access or checking a wallet record. We keep each answer tied to a real account step, device event or payment reference, while eligibility depends on local law.

It covers account details, phone verification, sign-in and device events, support messages, cookies and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account requests. It also explains how to ask for access, correction or removal.

We collect the details needed for account creation and phone verification, such as your registered phone number and account identifiers. We may also record device type, sign-in time and requested wallet status so we can protect and operate your account.

We may retain the payment rail, transaction reference, account link and event date for a DANA or QRIS request. These records let us check a cashier status without requesting your wallet PIN or full wallet credentials.

Yes. Contact us through the support route beside your account and state whether you want access to a record or a correction. We may confirm ownership using your registered phone number before sending details or changing an entry.

Cookies can retain a browser session or preference, helping the account page open with the expected settings. You can clear or restrict them in your browser, but doing so may sign you out or require phone verification again.

We keep payment references and related account records for the period needed to operate the request, check security and meet legal duties. The period can vary by record; you can ask support which category applies to your request.

You can submit a removal request through the account support route. We assess the specific record and may retain data needed for security, transaction reconciliation or legal duties. Access and eligibility remain subject to local law.

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